Telus Switch to Google's Gmail Service Not Working
This month Telus switched their email server over to Gmail (Powered by Google). Thousands of Telus email users are having issues setting up their email and logging in to their webmail since the change.
E-mail settings have changed, for most email clients like Outlook and Microsoft Office Telus users will now need to use imap.gmail.com (incoming) and smtp.gmail.com (outgoing). Username and Password should be the same as they were before and you can still use your @telus.net and @telusplanet.net email address.
The other option is to login directly through Gmail, once again the same username and password you used previously should work.
I am unable to login or what if I don't know my password?
If you are still unable to sign in you may need to reset your password or check your username, to do this you will need to login to the "My Telus" website. This is where you can normally find billing information and reset your login details.
Can I switch from Telus to Gmail without using a Telus e-mail?
Yes, if you prefer to drop telus e-mail altogether you can first create a Gmail, Outlook, or other e-mail and then migrate your Telus e-mails to that account using IMAP to move your e-mails, email contacts, and folders.
Get free support from Telus by calling their support, but expect to have a long delay since they are currently being swamped with calls from Telus email users having trouble with the change. Note that Telus will only help you login to your account, they will not help you move e-mails, calendar items, or contacts to a different service.
Paid Support for Telus or E-mail Migration
If you are looking for paid Telus support or looking to hire someone to migrate your e-mail accounts to another service such as Gmail you can call 780-284-6622 or e-mail firstname.lastname@example.org (cost may vary depending on how much data you need moved). On average this can cost between $200-$300 per account to move an @telus.net account to an @gmail.com account.
If I move to Gmail Instead of Telus email can I forward the old e-mails?
Yes, we can setup your old @telus.net or @telusplanet.net e-mails to continue to come into your Gmail Inbox but then have your @gmail.com email on outgoing e-mails or email replies.
Can my Telus Email on Outlook still Work with Gmail?
Yes, the mail settings need to be changed in Outlook but it should still work the way it did before.